Refund policy

Returns

We aim to ensure you are completely satisfied with your purchase. If you find that your tags are incorrect or do not meet the specifications stated in your quotation/invoice, please return ALL the tags to us along with a letter explaining why you are unhappy with them to the address below. We will issue a full refund immediately upon receiving the returned items.

Returns of Customised/Personalised Items

As our tags are custom-made to your specifications, we cannot accept returns for non-faulty items. This policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which do not require businesses to accept returns for personalised or custom-made goods unless they are faulty.

Return Process for Faulty or Incorrect Tags

• Notification: Notify us within 14 days of receiving your order if the tags are faulty or incorrect.
• Return the Tags: Send the tags back to us at the address below within 14 days of your notification. Please use a recorded delivery service as we cannot accept liability for any returns lost in the mail.
• Condition of Tags: Ensure the tags are returned in their original condition.
• Refund or Replacement: We will either replace the faulty tags or issue a full refund within 14 days of receiving the returned items.

Specifics of Our Returns Policy

• Spelling Mistakes: We cannot accept returns for spelling mistakes made on your behalf. However, if the mistake is ours, we will re-run and despatch the corrected tags free of charge.
• Delivery Delays: We do not issue refunds for tags delayed by postal services or other third parties beyond our control.
• Incorrect Orders: We do not issue refunds for incorrect material or finishing options being ordered. However, we will happily offer a discount on a new order if you've made a mistake.
• Order Timing: Please order your tags with plenty of time to spare. We despatch all orders using a next day courier service or First Class Royal Mail postal service. If you have not received your order within 5 working days from approving your artwork proof, please notify us immediately. We cannot accept responsibility for missed or non-deliverable orders after this time period.

Returns Address